For a growing/expanding Spa + Beauty business, we are looking for a :
Female FRONT DESK OFFICER
To welcome our clients and provide the necessary administrative support -including billing and electronic payment collection- for the salon department Years of Experience: Minimum 1- 2 years of reception / front desk experience in a reputable company
Contract length: 24 months (extentable) – Job Type: Full time
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Your duties:
- Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times
- Obviously for the above you need superb personal hygiene and exceptionally great manners. Wow appearenc eis a must |(you don;t need to be a model must you must made yourself very representable)
- Handle client questions and concerns effectively and with empathy
- Identify the needs of the client by asking questions and appoint requested services and also advise clients on retail products
- Provide information to clients related to services provided
- Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary
- Build relationships with clients and ensure all technical service is recorded for future reference
- Encourage and inform clients of new trends focusing on upgrading appointments
- Maintain a professional relationship with the clientele
- Manage client retention with Book Back process and encourage client referrals to achieve a full day column in line with working days and productivity growth
- Update client records with contact and billing information, appointment details, and services offered.
- Provide efficient and courteous handling of telephone calls
- Manage the appointment system to achieve maximum productivity for each technician
- Provide administrative support for the salon department
- Report to management any concerns in connection with the salon departments and/or client issues requiring attention
- Attend planned trainings as necessary to update skills
- Inform manager of depleting stocks as per individual technician request
- Offer beverages and interact with clients while they wait
- Preparing sales reports on a daily basis
- Uphold municipality standards of hygiene and salon policies and procedures
- Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand
- Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client
- keep attendance
- Perform other role-related duties as assigned
- Available to work on various schedules including weekends and holidays
- Have a proactive approach to work and be able to work well as a Team member
- Be aware of cultural differences
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Qualifications:
Any Bachelor’s degree is a must – so is bubbly customer-oriented service personality is a must
You should know what you are doing and be flexible .
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Working hours
The Salon is open 9 am – 7 pm and 6-days a week…. Monday-Saturday inclusive – you might need to work in shifts. Work is 6 days a week but every month you get 2 days off.
SALARY
Target Salary is maximum 1500 GHS net and there is a possibility for a bonus (still to be defined- the role is new)
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HOW TO APPLY
-if you cannot follow instructions how can you be a Front Desk Officer?
–As a professional, we expect you to properly follow these instructions please:
- You do have 1-2 yrs minimum experience as a receptionist or any front desk/ customer-facing role -and, you have a bubbly personality- you also look very pleasant and you like helping customers
- You should have experience resolving issues with the customer and actively listening to what they are saying
- do not apply with no experience- it is not going to go through
- Make sure that all of the above is clearly stated/reflected throughout your CV – BE CLEAR, please
- whatsapp us a photo of your face and full body (no bikinis, beach or bar photos- these photos go to your future eployerthe latter is optional) to 020 2533188 – include your name, please
- Send us your HIGHLY CUSTOMIZED 2-3 page CV (longer CVs will be rejected since they do not reflect the ability to communicate with brief focused clear sentences) CV in Word (so NO PDF files please) to: CV @ HIREgh . com (remove empty spaces) with the appropriate heading: ‘Front Desk Lady Officer – Airport Residential’ in your email’s subject/ Title line.
- Ideally, use Arial font No 10 for all of your CV and Arial font No 12 and capitals for your headings please
- Also, please indicate when is the earlier that you can start
- Once again: DO NOT SEND a CV that is 3+ pages long or a CV in PDF format or as GoogleDoc –our ATS is set to ignore CVs longer than 3 pages
- Please: No Google Docs either – we do not have permission to open them and getting one from you is too complex
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We are looking forward to receiving your CV and meeting with you this week.
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Thank you,
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HIREghana
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