For a  growing/expanding Spa + Beauty business, we are looking for a :


To welcome our clients and provide the necessary administrative support -including billing and electronic payment collection- for the salon department Years of Experience: Minimum 1- 2 years of reception / front desk experience  in a reputable company

Contract length: 24 months (extentable) – Job Type: Full time


Your duties:

  • Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times
  • Obviously for the above you need superb personal hygiene and exceptionally great manners. Wow appearenc eis a must |(you don;t need to be a model must you must made yourself very representable)
  • Handle client questions and concerns effectively and with empathy
  • Identify the needs of the client by asking questions and appoint requested services and also advise clients on retail products
  • Provide information to clients related to services provided
  • Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary
  • Build relationships with clients and ensure all technical service is recorded for future reference
  • Encourage and inform clients of new trends focusing on upgrading appointments
  • Maintain a professional relationship with the clientele
  • Manage client retention with Book Back process and encourage client referrals to achieve a full day column in line with working days and productivity growth
  • Update client records with contact and billing information, appointment details, and services offered.
  • Provide efficient and courteous handling of telephone calls
  • Manage the appointment system to achieve maximum productivity for each technician
  • Provide administrative support for the salon department
  • Report to management any concerns in connection with the salon departments and/or client issues requiring attention
  • Attend planned trainings as necessary to update skills
  • Inform manager of depleting stocks as per individual technician request
  • Offer beverages and interact with clients while they wait
  • Preparing sales reports on a daily basis
  • Uphold municipality standards of hygiene and salon policies and procedures
  • Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand
  • Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client
  • keep attendance
  • Perform other role-related duties as assigned
  • Available to work on various schedules including weekends and holidays
  • Have a proactive approach to work and be able to work well as a Team member
  • Be aware of cultural differences



Any Bachelor’s degree is a must – so is  bubbly customer-oriented service personality is a must

You should know what you are doing and be flexible .


Working hours

The Salon is open 9 am – 7 pm and 6-days a week…. Monday-Saturday inclusive –  you might need to work in shifts. Work is 6 days a week but every month you get 2 days off



Target Salary is maximum 1500 GHS net and there is a possibility for a  bonus (still to be defined- the role is new)



-if you cannot follow instructions how can you be a Front Desk Officer?

As a  professional, we expect you to properly follow these instructions please:


  1. You do have 1-2 yrs minimum experience as a receptionist or any front desk/ customer-facing role -and, you have a bubbly personality- you also look very pleasant and you like helping customers
  2. You should have experience resolving issues with the customer and actively listening to what they are saying
  3. do not apply with no experience- it is not going to go through
  4. Make sure that all of the above is clearly stated/reflected throughout your CV – BE CLEAR, please
  5. whatsapp us a photo of your face and full body (no bikinis, beach or bar photos- these photos go to your future eployerthe latter is optional) to 020 2533188 – include your name, please
  6. Send us your HIGHLY CUSTOMIZED 2-3 page  CV (longer CVs will be rejected since they do not reflect the ability to communicate with brief focused clear sentences)  CV in Word (so NO PDF files please)  to: CV @ HIREgh . com (remove empty spaces) with the appropriate heading: ‘Front Desk Lady Officer – Airport Residential’ in your email’s subject/ Title line.
  7. Ideally, use Arial font No 10 for all of your CV and Arial font No 12 and capitals for your headings please
  8. Also, please indicate when is the earlier that you can start
  9. Once again: DO NOT SEND a CV that is 3+ pages long or a CV in PDF format or as GoogleDoc –our ATS is set to ignore CVs longer than 3 pages
  10. Please: No Google Docs either – we do not have permission to open them and getting one from you is too complex


We are looking forward to receiving your CV and meeting with you this week.


Thank you,




PS: Please by simply sharing or liking this, you might help a family member/ friend/ colleague/ Church member, to a new job with dignity. We care about that.

PS2: #We_love_referrals